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Store Manager in Training Position

2 months ago

Sacramento, California, United States GNC Full time
Job Description

Job Summary:

GNC is seeking a highly motivated and detail-oriented Store Manager in Training to join our team. As a Store Manager in Training, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager or District Manager. You will gain knowledge and competency in financial processes required to manage a retail store and will be expected to take on Store Manager responsibilities within a local market (30 miles/30 minutes) if/when offered.

Key Responsibilities:
  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Loyalty Programs: Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Knowledge: Monitor best sellers, identify product demand, and update Store Manager regarding trends.
  • Community Engagement: Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Team Leadership: Supervise and lead store team under Store Manager guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to Store Manager.
  • Training: Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Store Operations: Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partner with Store Manager to handle escalated customer service issues; support Store Manager in monitoring store's Loss Prevention activities and escalate concerns.
  • Store Maintenance: Keep store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
Learning Objectives:
  • Lead Staffing and Training Initiatives: Learn to independently lead staffing and training initiatives.
  • Work Schedules: Manage work schedules within established budgets for optimal store coverage.
  • Employee Management: Hire, train, and discipline employees.
  • Planograms and Visual Playbook: Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
  • Inventory Management: Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
  • Quality Control: Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections, and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
  • Compliance: Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store, and Buy Online Pickup in Store.
  • Complex Duties: Independently perform complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling, and leading others in selling skills development.
  • Additional Duties: Additional duties as assigned.
Supervisory Responsibilities:
  • Responsible for supervising a team of employees.
Physical Aspects/Work Environment:
  • Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
  • Regularly/Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually low/moderate.

Reasonable Accommodations: Reasonable accommodations may be made to enable individuals to perform the essential functions.