Relationship Management Associate

3 weeks ago


Scottsdale, Arizona, United States iMemories Full time
About Us
iMemories is the leading digitization company, transforming the way family memories are experienced in the modern era. Our mission is to preserve cherished memories and make them accessible to future generations. We're passionate about delivering exceptional customer experiences and building lasting relationships.

Job Description
As a Customer Relations professional, you'll be responsible for providing top-notch communication to our customers through various channels. You'll work closely with our team to resolve customer issues, utilize departmental resources, and adhere to company policies and procedures. Your exceptional interpersonal skills, combined with your ability to think critically and solve problems, will enable you to excel in this role.

Key Responsibilities
* Deliver outstanding customer service via phone, email, or in-person interactions
* Resolve complex customer issues in a timely and professional manner
* Collaborate with the team to ensure seamless customer experiences
* Utilize departmental resources and follow company guidelines
* Manage email queues and maintain efficient response times
* Foster a positive and respectful environment for customers and colleagues alike

What We Offer
* Competitive hourly rate ($20.00-$25.00)
* Comprehensive benefits package (medical, dental, vision, disability, life insurance)
* Paid time off and holidays
* Employee referral bonus program
* Discounts on company products and services
* Access to an onsite food marketplace and company-sponsored events

Requirements
* Availability to work Monday-Friday, 8am-5pm (training shift also available)

About iMemories
iMemories revolutionizes family memory preservation by converting outdated media formats into digital treasures. Our commitment to innovation and excellence drives us to deliver unparalleled customer experiences.

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