Guest Services Representative
4 days ago
At Backroads, we're passionate about delivering exceptional travel experiences to our guests. We're seeking a skilled Guest Services Specialist to join our team in Berkeley, California.
About the Role:
We're looking for a highly motivated and detail-oriented individual to provide exceptional customer service to our guests. As a Guest Services Specialist, you'll be responsible for consulting with guests via phone, email, and web chat, and booking trips for guests with Backroads.
Key Responsibilities:
- Provide exceptional customer service to guests via phone, email, and web chat
- Book trips for guests with Backroads
- Consult with guests to understand their travel preferences and needs
- Work effectively in a fast-paced environment
- Collaborate with other teams to ensure seamless guest experiences
Requirements:
- Excellent listening skills and a willingness to exceed guest expectations
- Excellent written and verbal communication skills
- Superb sense of detail
- High level of initiative
- Ability to work effectively in a fast-paced environment
- Proficient in working with Phone Systems, our Booking Software, and Salesforce or a willingness to learn
- Domestic and/or international travel experience preferred
What We Offer:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match, flex plan, and parental leave
- Generous paid time off, 7 paid holidays, and additional time off to go on Backroads trips
- Complimentary trips and trip discounts for employees, and trip discounts for employees' friends and family
- Outdoor industry discounts and deals
- Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
- Wellness programs, onsite fitness center, and regular lunchtime bike rides and workouts
How to Apply:
If you're passionate about delivering exceptional customer service and have a passion for active travel and the outdoors, we encourage you to apply. Please submit your application through our website.
Backroads is an equal opportunity employer and celebrates diversity. We're committed to creating an inclusive environment for all employees.
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