Debt Management Specialist

2 weeks ago


Elgin, Illinois, United States mylsicareers Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our Debt Management team as a Debt Management Specialist. In this role, you will be responsible for making contact with members on behalf of various credit unions to resolve early-stage member delinquency and overall delinquency.

Key Responsibilities
  • Provide excellent member service by offering solutions and guidance to assist members in resolving their delinquency in a positive and empathic manner.
  • Continuously strive to improve skills and techniques to exceed client expectations and provide value to the credit unions we service.
  • Driven to achieve member contact by re-establishing connections with distant members to make contact and resolve delinquency.
  • Attention to detail is crucial as all activity and member communications are documented within the clients collection platform.
  • A passion for lowering delinquency by assessing member situations to achieve a successful conclusion.
Requirements
  • High school diploma or general education degree (GED); or a minimum of three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.
  • Ability to type approximately 35 words per minute.
  • Word and Excel experience is preferred.
Work Environment

This role requires sitting for extended periods, using a keyboard, and talking to members via a hands-free headset.



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