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Customer Service Representative

2 months ago

Damascus, Oregon, United States Mr. Handyman Full time

At Mr. Handyman, we're committed to delivering exceptional service and quality work. As a key member of our team, you'll play a vital role in ensuring our customers receive the best possible experience.

Key Responsibilities:

  • Scheduling and Customer Communication: You'll be responsible for managing schedules and communicating with customers to ensure seamless service delivery.
  • Customer Expectation Management: You'll work closely with customers to understand their needs and manage their expectations, ensuring a positive experience.
  • Service Professional Communication: You'll maintain regular communication with our service professionals to ensure they have the necessary information to deliver excellent service.
  • Phone Sales and Customer Engagement: You'll engage with potential customers to provide information about our services and guide them through the process.

Requirements:

  • Organizational and Communication Skills: You'll need to be highly organized and possess excellent communication skills to effectively manage customer expectations and schedules.
  • Independent Work and Problem-Solving: You'll work independently to resolve customer issues and provide solutions.
  • Technical Skills: You'll need to have computer experience and be proficient in using software applications.
  • Service Titan Software Knowledge: Knowledge of Service Titan software is a plus, but not required.

Benefits and Compensation:

The pay range for this position is $18 to $22, depending on your experience. We offer a competitive benefits package to support your well-being and career growth.