Automotive Service Team Lead

3 weeks ago


McKinney, Texas, United States Meineke - 2822 Full time
Job Summary
We are seeking a highly skilled Service Advisor to oversee our service department. As a key member of our team, you will be responsible for managing a team of automotive service professionals, addressing customer inquiries, and ensuring the timely completion of repairs and maintenance tasks.

The ideal candidate will possess excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. In this role, you will have the opportunity to mentor employees on best practices for improving sales and customer service techniques, while maintaining profitability and high levels of employee morale and customer satisfaction.

About Meineke - 2822
At Meineke, we value personal and professional growth, and offer ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements. You will join a team of driven and talented individuals who share your passion for high-quality repair work, in a supportive and collaborative work environment that encourages growth and camaraderie.

Responsibilities
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications
  • High school diploma or GED required, bachelors degree preferred
  • Valid state-issued drivers license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required, experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

About the Role
  • This position offers a competitive salary of $$$70,000 - $80,000 per year
  • A comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan with company match
  • Ongoing training and development opportunities to enhance your automotive knowledge and skills


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