Customer Service Representative

1 day ago


Little Rock, Arkansas, United States Baptist Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Unit Customer Service Specialist / Secretary to join our team at Baptist Health. This role is responsible for providing exceptional customer service to patients, families, and staff while ensuring the smooth functioning of the nursing unit.

Key Responsibilities
  • Provide a warm welcome to patients and families, ensuring a positive hospital experience.
  • Schedule patient appointments and coordinate with healthcare teams to ensure timely care.
  • Answer call lights promptly and maintain a clean and organized workspace.
  • Organize and maintain patient charts, ensuring accurate and up-to-date information.
  • Review test and lab results to ensure timely completion and accuracy.
  • Order necessary supplies and equipment for the department.
  • Complete work orders for equipment repairs and maintenance.
  • Maintain a clean and clutter-free workspace, adhering to infection control standards.
  • Complete an EPIC workflow for admission and discharge.
Requirements
  • High school diploma or equivalent required.
  • Data entry experience and knowledge of computer programs preferred.
  • Fluent English language skills and ability to communicate effectively.
  • Ability to work flexible hours and obtain CPR certification within 60 days of employment.
About Baptist Health

Baptist Health is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to creating a positive and supportive work environment that fosters growth and development.



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