Help Desk Support Specialist

1 month ago


Boca Raton, Florida, United States HC-Resource Full time
HC-Resource Seeks Experienced Help Desk Technician

We are looking for a skilled Help Desk Technician to join our team at HC-Resource. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Deploy, maintain, and troubleshoot Windows servers, domain controllers, and workstations
  • Administer Office 365, SharePoint, and Exchange Online
  • Setup, maintain, and troubleshoot virtualization technologies (VMware and Hyper-V)
  • Deploy, maintain, and troubleshoot network routers, switches, and firewalls
  • Provide excellent customer service and support via phone
  • Document technical issues and resolutions
  • Focus on customer satisfaction and service delivery quality
Requirements:
  • Strong Windows 10/11 support knowledge
  • Ability to explain technical concepts in simple terms
  • Working knowledge of basic networking concepts (DHCP, DNS)
  • Working knowledge of Active Directory
  • Working knowledge of NTFS/Share permissions
  • Working knowledge of O365 user administration
  • Basic understanding of firewalls and firewall rules
  • Strong analytical skills to diagnose and troubleshoot technical issues
  • Ability to narrow down connectivity issues
  • MAC background a plus
  • Proficiency in Microsoft Office products
Additional Requirements:
  • Reliable transportation for client site visits
  • Bilingual in English and Spanish is highly preferred


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