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Service Excellence Advisor

2 months ago

Victoria, Texas, United States The Acquisition Group Full time

Customer Service Specialist

About Us:

At The Acquisition Group, we are committed to growth, both as a company and as individuals. We collaborate with one of Canada's leading telecommunications firms, equipping you with the necessary tools and training to unlock your potential. Our environment encourages personal development and fosters a culture of continuous improvement.

Your Role:

The primary responsibility of a Customer Service Specialist is to proactively identify customers in need of support and guidance. You will engage with customers, providing assistance that encourages them to return.

Your duties include:

  • Actively listening to customer inquiries and providing timely assistance.
  • Communicating with customers through various channels, ensuring their needs are met in a professional manner.
  • Maintaining accurate records and documentation for current and prospective customers.
  • Managing customer and sales data efficiently.
  • Highlighting the advantages of our clients' offerings and devising solutions to enhance customer satisfaction.
  • Assessing customer needs to recommend suitable products.
  • Presenting pricing, services, and benefits according to established protocols.
  • Processing customer transactions accurately, including orders and quotes.
  • Participating in team meetings for ongoing training and skill enhancement.
  • Effectively managing your time to achieve personal objectives.
  • Collaborating successfully with team members.
  • Possessing a basic understanding of smart device technologies, including phones, tablets, and computers.
  • Adhering to company policies regarding conduct and team performance.

Join Us:

We offer numerous opportunities for you to make a significant impact within our organization and the community. If you are motivated, skilled, and eager to contribute to a company that values its employees, we encourage you to submit your resume. All applicants must be at least 18 years old and possess a clean background.

This is a full-time position, and we are eager to find the right candidate.