Customer Service and Support Professional

6 days ago


Modesto, California, United States Waterco Full time
Job Overview
Culligan by WaterCo is a leading provider of water treatment systems for residential, commercial, and industrial applications. We are seeking an experienced Customer Service and Support Professional to join our team in delivering exceptional customer experiences.

Salary
The estimated annual salary for this position is $38,400-$44,800, based on industry standards and the level of experience required.

About the Role
We are looking for a highly motivated individual with excellent communication skills to provide top-notch support to our customers. As a Customer Service and Support Professional, you will be responsible for handling customer inquiries, resolving issues, and providing proactive sales support.

Key Responsibilities:
  • Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
  • Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
  • Address customer inquiries over the phone and in-person.
  • Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Perform outbound collection calls and handle over-the-counter customer orders.
  • Address customer complaints effectively, ensuring the appropriate changes are made.
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
  • Handle unresolved customer grievances, referring them to designated departments for further investigation.
  • Determine charges for services requested, arrange for billing, or collect deposits/payments.
  • Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
  • Upsell new or additional services or products.
  • Carry out any other duties assigned by the Office Manager.
  • Forklift experience is preferred.


Requirements
To be successful in this role, you will need:
  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Moderate proficiency in Microsoft Word and Excel.


Preferred Qualifications
Apart from the minimum requirements, it would be beneficial if you have:
  • Customer service experience, preferably in a sales/marketing environment.
  • Experience in data entry.


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