Technical Support Specialist
2 days ago
About the Job:
We are seeking a skilled Salesforce Administrator Analyst to join our team at JobRialto in Covington, KY, or Merrimack, NH. As a Salesforce Administrator Analyst, you will play a critical role in enhancing CRM capabilities and providing technical support to end users.
Main Responsibilities:
- Support end users with technical issues and enhance CRM capabilities in Salesforce.com
- Collaborate with associates to understand workflows and deliver strategic solutions
- Update the solution knowledge base with detailed documentation
- Develop step-by-step instructions for users to promote self-service and knowledge sharing
- Evaluate user experience and convey confidence in problem resolution
Requirements:
- Bachelor's degree or equivalent experience
- Salesforce.com Administrator certification
- Salesforce.com App Builder certification
- Salesforce.com Advanced Administrator certification
- 4+ years of application support experience
- Excellent communication skills and active listening abilities
- Strong documentation skills to maintain a robust knowledge base
- Ability to empathize with users and manage details with precision
Salary: $70,000 - $95,000 per annum, based on location and experience.
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