Technical Support Specialist

2 days ago


Covington, Kentucky, United States JobRialto Full time

About the Job:

We are seeking a skilled Salesforce Administrator Analyst to join our team at JobRialto in Covington, KY, or Merrimack, NH. As a Salesforce Administrator Analyst, you will play a critical role in enhancing CRM capabilities and providing technical support to end users.

Main Responsibilities:

  • Support end users with technical issues and enhance CRM capabilities in Salesforce.com
  • Collaborate with associates to understand workflows and deliver strategic solutions
  • Update the solution knowledge base with detailed documentation
  • Develop step-by-step instructions for users to promote self-service and knowledge sharing
  • Evaluate user experience and convey confidence in problem resolution

Requirements:

  • Bachelor's degree or equivalent experience
  • Salesforce.com Administrator certification
  • Salesforce.com App Builder certification
  • Salesforce.com Advanced Administrator certification
  • 4+ years of application support experience
  • Excellent communication skills and active listening abilities
  • Strong documentation skills to maintain a robust knowledge base
  • Ability to empathize with users and manage details with precision

Salary: $70,000 - $95,000 per annum, based on location and experience.



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