Desktop Support Expert II

4 days ago


Houston, Texas, United States Shaw Systems Full time
Job Description:
We are seeking a skilled Desktop Support Expert II to join our team in Houston, TX. As a key member of our IT department, you will provide technical support and services to our internal and external customers, ensuring seamless delivery of our products and services. Your primary responsibilities will include:
  • Providing first-level contact and resolving customer issues efficiently
  • Escalating unresolved queries to the next level of support
  • Maintaining daily systems operation and performing routine maintenance tasks
  • Tracking, routing, and redirecting problems to correct resources
  • Walking customers through problem-solving processes

Requirements:
To be successful in this role, you will need:
  • Proven working experience in providing help desk support
  • Strong knowledge of help desk software, databases, and remote support tools
  • Excellent client-facing and communication skills
  • Advanced troubleshooting and multi-tasking abilities

Why Join Us:
At Shaw Systems, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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