Escrow Department Lead
2 weeks ago
About the Role
The Senior Escrow Operations Manager at Planet Home Lending, LLC is responsible for overseeing the day-to-day activities of the Escrow Department, ensuring timely and accurate completion of tasks, reports, and assignments. This role requires strong leadership skills, with a focus on training and developing team members to meet performance expectations.
Key Responsibilities
- Lead the Escrow Department in meeting productivity and quality standards.
- Develop and implement processes to improve efficiency and reduce errors.
- Maintain open communication with the management team and other departments to ensure alignment and coordination of efforts.
- Monitor and analyze data to identify trends and areas for improvement.
- Collaborate with other teams to resolve complex issues and provide solutions.
- Provide regular feedback and coaching to team members to enhance their performance.
- Evaluate and recommend changes to policies and procedures as needed.
- Ensure compliance with regulatory requirements and internal guidelines.
Requirements
- Bachelor's degree or equivalent experience required.
- Minimum three years of senior-level experience in loan servicing or escrow operations.
- Proven track record of improving efficiency and reducing costs.
- Strong leadership and interpersonal skills, with the ability to motivate and develop team members.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
Compensation and Benefits
The estimated annual salary for this role is $80,000 - $110,000, depending on experience. The company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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