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Financial Aid Support Student Assistant

2 months ago

Joliet, Illinois, United States University of St. Francis Full time
Job Overview

The University of St. Francis is seeking a dedicated individual for the role of Financial Aid Services Student Worker. This position is designed to provide support within the Financial Aid Services department, specifically under the DHSI Grant.


Key Responsibilities
  • Customer Interaction: Respond to inquiries from students and families via phone and email, ensuring high-quality customer service and accurate information dissemination. (Skills: Communication, Critical Thinking, Professionalism)
  • Mail Processing: Manage incoming correspondence effectively. (Skills: Professionalism, Communication)
  • FAFSA Assistance: Aid students in completing their FAFSA applications, promoting equity and inclusion. (Skills: Communication, Critical Thinking, Professionalism)
  • Walk-in Support: Provide assistance to students visiting the office with inquiries, maintaining a professional demeanor. (Skills: Communication, Critical Thinking, Equity and Inclusion)
  • Organizational Maintenance: Keep the filing system organized and up to date. (Skills: Professionalism)
  • Reporting: Prepare reports as necessary, utilizing teamwork and technology skills. (Skills: Communication, Critical Thinking, Professionalism)
  • Additional Duties: Perform other tasks as assigned by supervisors.

Qualifications
  • Must be a current or registered student at the University of St. Francis in good academic standing.
  • Eligibility for Federal Work-Study (FWS) is required.
  • Attention to detail and strong organizational skills are essential.
  • Spanish language proficiency is preferred.

Compensation

The hourly pay rate for this position is $15.00.


Work Schedule

This role requires an average of 10 hours per week.