Student Success Coach
4 weeks ago
Job Summary:
We are seeking a highly motivated and dedicated Student Success Coach to join our team at Joliet Junior College. As a Student Success Coach, you will play a critical role in supporting students in achieving their academic and career goals.
Key Responsibilities:
- Provide academic and transfer coaching to students, including new, continuing, transfer, and reverse-transfer students.
- Support students through intentional academic guided pathway and transfer coaching, academic program advising, degree completion advising, and providing coaching and outreach for underserved students.
- Collaborate with Enrollment Management to support processes related to academic major/pathway changes, SAP Appeal academic planning, and completing related documents for Financial Aid.
- Develop semester and/or full degree education or completion plans for students.
- Collaborate with Records and/or Academic Department Chairs/Deans when conducting unofficial transcript reviews for course planning, as needed.
- Participate in regular academic/curriculum update and trainings to support student planning.
- Develop success strategies to support student goals and ensure seamless referral to faculty advisors for students with a declared concentration.
- Provide comprehensive pathway coaching in collaboration with Disability Services to support the unique needs of students with disabilities.
- Monitor academic progress of students toward degree and/or certificate completion and identify current and potential academic needs.
- Maintain student files and records in academic advising software and document all pertinent student information and update notes in the designated software regarding changes to student status.
- Interpret and explain college and District policies and procedures and participate in preparation of orientations.
- Assist in recruitment of potential students and provide information and coaching regarding general academic requirements for specific degree/certificate program.
- Maintain thorough daily, weekly, and semester records/logs concerning students to compile appropriate narrative statistical enrollment, retention, and matriculation reports.
Requirements:
- Bachelor's degree.
- Two (2) years of experience in a higher education student services environment or supplemented by two (2) years of related experience in a higher education environment.
- Knowledge of academic and occupational programs, articulation agreements, transfer guides, assessment, and academic career advisement.
- Self-directed with the ability to work independently within changing deadlines.
- Knowledge regarding Financial aid processes.
- Ability to analyze and address the educational and personal needs of students.
- Proficient with computers and database-related software.
- Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
- Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor, and well-being, innovation, and quality.
Preferred Qualifications:
- Master's degree in a related discipline.
- Demonstrated experience working with diverse student populations, case management approach to student support, and experience working with undecided or exploration students.
- Colleague, Workday, degree audit, and retention planning database experience.
- English and Spanish verbal and written communication proficiency.
- Demonstrated multicultural competence.
Work Environment:
The duties are performed indoors in the usual office environment. Occasional travel between campuses and flexibility, including some weekend and evening hours, are required.
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