Store Protection Officer

4 weeks ago


Long Beach, California, United States Vets Hired Full time
About the Job

As a Store Protection Specialist at Vets Hired, you will play a critical role in maintaining a safe and secure environment for both associates and customers. This position requires a strong sense of responsibility, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Maintaining a Safe and Secure Environment: Understand that safety is the top priority and practice safe behaviors in everything you do, assisting Store Leadership in maintaining a safe and secure environment.
  • Providing Visible Command Presence: Provide prominent greetings with eye contact, monitoring for potential safety issues, and removing clutter to ensure safe, clear egress to emergency exits.
  • Developing Great Teams and Partnerships: Provide great customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner, treating all customers and associates with respect, and demonstrating courtesy, friendliness, and professionalism at all times.
  • Mitigating Theft and Fraud: Monitor entrances/exits and sales floor for potential theft, gathering theft indicators, and using internal or external intelligence to impact shortage trends, effectively communicating to Store Leadership and Loss Prevention Leadership.
Competencies
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
Qualifications and Special Skills Required
  • High School Education or Equivalent Required, AA Degree Preferred
  • One Year Retail Supervisor Experience or Similar Training Preferred
  • One Year Loss Prevention/Security Training Preferred
  • Active Security Guard License Preferred
  • Ability to Work Effectively in a Fast-Paced Environment
  • Strong Communication Skills
  • Demonstrated Ability to Build and Maintain Relationships with the Store Team
  • Excellent Customer Service Skills
  • Proven Ability to Effectively Resolve Conflict
Physical Requirements/ADA
  • Consistent Timeliness and Regular Attendance
  • Ability to Spend Up to 100% of Working Time Standing, Walking, and Moving Around the Store
  • Must Be Able to Raise or Lower Objects More Than 25 Lbs. from One Level to Another (Includes Upward Pulling)
  • Must Be Able to Regularly Bend, Stoop, or Crouch (Frequency and Duration Will Vary Per Daily Business Need)


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