Member Services Representative
6 days ago
About the Role:
We are seeking a highly skilled Member Services Representative to join our team at the Madison Area YMCA. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.
Key Responsibilities:
- Greet and engage with all members and guests in a friendly and professional manner.
- Provide prompt and accurate information on membership programs, events, and services.
- Process membership accounts, registrations, and transactions efficiently and accurately.
- Manage cash handling and reconcile daily deposits.
- Handle member inquiries, concerns, and issues in a timely and professional manner.
- Maintain a clean and organized workspace, adhering to YMCA standards.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements:
- High School Diploma or equivalent required; Associate's degree preferred.
- Excellent communication, customer service, and interpersonal skills.
- Able to work independently with minimal supervision and as part of a team.
- Strong organizational, time management, and problem-solving skills.
- Ability to multitask, prioritize tasks, and meet deadlines.
- CPR/AED and first aid certification required; training provided if necessary.
Working Conditions:
This is a weekday opening position, working Monday, Tuesday, and Wednesday from 4:45 am to 8 am or 9:00 am. The salary for this role is $18.50 per hour, with an additional $1.00 per hour opening incentive. This position requires standing, walking, and sitting for extended periods, as well as occasional lifting and carrying of up to 50 pounds.
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