Executive Director Leadership Opportunities

7 days ago

Madison, New Jersey, United States Sunrise Senior Living Full time
About Us

Sunrise Senior Living has been a champion of quality of life in senior care for over 30 years.

We prioritize delivering high-quality care with a personal touch, encouraging our residents to enjoy life to the fullest.

Job Overview

This is an exceptional opportunity for an experienced Executive Director to join our team at Sunrise Senior Living. As a key member of our community, you will be responsible for driving overall leadership, management, and success of your community.

Your primary focus will be on financial management, hiring, supervising, training, team member relations, communication, family services, resident well-being, quality assurance, and regulatory compliance.

You will also play a crucial role in owning the Sales and Marketing process to ensure maximization of revenue and market position.

Key Responsibilities
  • Inspiring Others:
    • Motivate individuals toward higher levels of performance aligned with the organization's vision and values.
    • Communicate a clear customer-focused vision based on a Resident Centered Model of care.
    • Model a strong belief in mission, vision, and purpose.
    • Clearly articulate the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and the Leaders Serve Hallmarks.
  • Guiding Team Success:
    • Build, motivate, and guide a cohesive team to complete team goals.
    • Provide clear direction and structure for the team to support their success.
    • Effectively manage the talent selection process using Sunrise best practices and resources.
    • Embrace workforce diversity.
    • Establish stretch but realistic team goals and motivate the team to work together to achieve them.
    • Share important and relevant information with the team.
    • Ensure consistent and timely orientation and ongoing training for team members.
    • Focus on building team engagement by providing team-building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
    • Promote the Employee Assistance Program (EAP) as a resource for team members.
    • Research and resolve Hotline Call Reports timely and effectively.
  • Coaching and Developing Others:
    • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities.
    • Convey performance expectations and provide timely feedback to ensure performance standards are met.
    • Hold effective 1:1 meetings with direct reports.
    • Provide feedback and counsel on a continuous basis.
    • Support team members' career growth by having regular development-focused conversations.
    • Utilize and promote Sunrise development programs as appropriate to prepare high-potential team members for future roles.
    • Actively build a qualified internal pipeline for community roles and strive to promote internal team members to key leadership positions.
    • Maintain compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.
  • Creating a Culture of Trust:
    • Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect.
    • Create and protect a high-trust environment by setting an example, advocating for others, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust.
    • Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
    • Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
    • Listen and respond with empathy.
    • Treat people with dignity, respect, and fairness.
    • Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
    • Encourage disclosure and facilitate an open exchange of ideas.
    • Advocate for both team members and residents.
    • Provide frequent and consistent communication with team, residents, and the community.
  • Leading Change:
    • Drive organizational and cultural changes needed to achieve strategic objectives.
    • Catalyze new approaches to improve results by transforming organizational culture, systems, or products/services.
    • Help others overcome resistance to change.
    • Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
    • Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
    • Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
  • Customer Focus:
    • E nsure that the internal or external customers' perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities.
    • Craft and implement service practices that meet customers' and the organization's needs.
    • Promote and operationalize customer service as a value.
    • Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
    • Lead the development and regular review of the engagement improvement plan.
    • Effectively resolve customer concerns through consistent use of the problem resolution program.
    • Hold consistent, effective Resident Council meetings.
    • Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
    • Ensure that the leadership team interacts with residents.
    • Maintain a commitment to say YES and the courage to say NO only when absolutely needed.
    • Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
  • Quality Assurance and Regulatory Compliance:
    • Strive for excellent quality care and service delivery and institute corrective action in a timely manner.
    • Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
    • Develop a thorough working knowledge of state regulations, policies, and procedures dictated for residents and ensure compliance.
    • Act as the Community Privacy Representative.
    • Ensure all resident administrative files are well maintained, current, and in compliance with state Regulations.
    • Follow up on issues identified in the regional team site visit report.
    • Follow up on mock survey process.
    • Ensure community is in compliance with OSHA requirements.
    • Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
    • Review all incident reports and ensure corrective actions are in place in a timely manner.
    • Practice safety procedures at all times, including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
  • Family Services:
    • Maintain monthly proactive communication with residents' family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
    • Oversee the planning of an in-house family event monthly.
    • Encourage family involvement via Volunteer Programs.
    • Make self-available to residents and their families.
    • Ensure implementation and maintenance of a family support program.
    • Ensure Family Service Meetings are happening regularly according to Sunrise policy.
    • Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
  • Business Development and Top Line Growth:
    • Demonstrate the ability to identify and build relationships within the local area that drives business into the community.
    • Effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
    • Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
    • Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPPs/SPPs, and sales.
    • Spends five minutes per day performing post-call reviews of DOSs in-person presentations.
    • Holds DOS accountable for the community's daily contact goal.
    • Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
    • Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
  • Driving for Results:
    • Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals, and works tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
    • Meets NOI expectations.
    • Meets occupancy expectations.
    • Manages the P&L.
    • Achieves and executes consistent labor schedules seven days a week.
    • Achieves great resident retention through a focus on service.
    • Actively participates in local business councils.
    • Instills in team members a whole community approach.
    • Drives ownership to the department leaders.
  • Business Acumen:
    • Uses one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results.
    • Meets the financial targets with the goal to maximize the capital partners' return.
    • Thinks abstractly and makes things work when there is no absolute instruction and is able to adapt to business needs.
    • Possesses functional knowledge of all operating programs, including memory care, clinical, dining, and social programs.
    • Makes accurate forecasts.
    • Overcomes competitive obstacles.
    • Understands market dynamics, including what the niche is, what Sunrise does better or worse than its competition, new service opportunities, demographics, culture, income, ethnicity, size, labor availability, and overcoming obstacles.
  • Financial Management:
    • Strives to improve profitability year over year in line with owner expectations.
    • Prepares and adheres to the community budget.
    • Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
    • Reviews monthly financial statements and implements plans of action for deficiencies.
    • Utilizes revenue management tools to effectively manage pricing to benchmarks, including service level and other program margins, and utilization.
    • Effectively manages collections process.
    • Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes.
    • Manages key, non-labor operating costs in line with budgeted levels.
    • Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
  • Operational Decision Making:
    • Secures and compares information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
    • Complies with all regulations and principles.
    • Thinks past today (proactive).
    • Learns from bad decisions.
    • Encourages and rewards prudent risk-taking.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:

  • College degree preferred; degree and management experience may be required per state/provincial requirements.
  • Administrators License/certification may be required per state/provincial requirements.
  • Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
  • Previous management experience, including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
  • Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
  • Passion for working with seniors.
  • Demonstration of success in managing operating expenses.
  • Ability to handle multiple priorities effectively.
  • Ability to delegate assignments to the appropriate individuals.
  • Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
  • Proficient in organizational and time management skills.
  • Demonstrates good judgment and problem-solving and decision-making skills.
  • Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.
  • As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
  • Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.
Benefits

At Sunrise Senior Living, we offer a range of benefits to our employees, including:

  • A competitive salary, estimated at $120,000 - $180,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan with employer matching contributions.
  • Generous paid time off, including vacation days, sick leave, and holidays.
  • Professional development opportunities, including training and education programs.
  • A supportive and inclusive work environment.
How to Apply

If you're passionate about delivering exceptional care and service to seniors, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today

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