Customer Experience Manager

7 days ago


New Berlin, Wisconsin, United States Five Below Full time
About Five Below

At Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and exciting shopping experience, filled with unlimited possibilities, priced so low that you can always say yes to the newest and coolest stuff.

Job Summary

We're seeking a highly motivated and experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for leading our front-end operations, ensuring that every customer has a fast, friendly, and WOW-worthy experience. You will be the face of our brand, embodying our values and behaviors, and driving sales and customer satisfaction.

Key Responsibilities
  • Lead front-end operations, ensuring a seamless customer experience
  • Train and develop associates to provide exceptional customer service
  • Drive sales and customer satisfaction through effective communication and problem-solving
  • Maintain store cleanliness, recovery, and readiness for customers
  • Perform opening and closing store procedures, including cash handling and inventory management
  • Assist in supervising and developing associates, including coaching and performance management
  • Partner with the Store Manager to drive business results and achieve key performance indicators
Requirements
  • High school graduate or equivalent
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize tasks effectively
  • Creative thinking and problem-solving skills
  • Ability to maintain composure under pressure
What We Offer

At Five Below, we offer a dynamic and fast-paced work environment, with opportunities for growth and development. We're committed to creating a positive and inclusive work culture, where our associates can thrive and reach their full potential.



  • New Berlin, Wisconsin, United States Five Below Full time

    About Five BelowAt Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and exciting shopping experience, filled with unlimited possibilities, priced so low that you can always say yes to the newest and coolest stuff.Job SummaryWe're seeking a highly motivated and experienced Customer Experience...


  • New Berlin, Wisconsin, United States Coloplast Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Coloplast. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer service and support to our customers in the North America region.Key ResponsibilitiesProvide timely and effective support to customers...


  • New Berlin, Wisconsin, United States Coloplast Full time

    Customer Experience RepresentativeAt Coloplast, we're committed to improving the lives of people living with a neck stoma. As a Customer Experience Representative, you'll play a vital role in supporting our customers and ensuring they receive the best possible experience with our products.Key Responsibilities:Provide exceptional customer service through...


  • New Berlin, Wisconsin, United States Weis Markets, Inc. Full time

    Job SummaryWeis Markets, Inc. is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer...


  • New Berlin, Wisconsin, United States Michaels Stores Full time

    We are seeking a skilled Cashier and Customer Experience Specialist to join our team at Michaels Stores. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a fast and friendly checkout experience, and contributing to the overall success of our store.Key Responsibilities:Customer Service: Provide...

  • Lead Clerk

    2 weeks ago


    New Berlin, Wisconsin, United States Kroger Full time

    {"title": "Customer Service and Sales Associate", "description": "Key ResponsibilitiesAs a Customer Service and Sales Associate, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return.Key Performance...


  • New Berlin, Wisconsin, United States Extension, Inc Full time

    Job OverviewExtension, Inc. is in search of a Customer Order Management Specialist for a direct hire opportunity. This role is pivotal in ensuring customer satisfaction through effective order processing and management.About Extension, Inc.Employee-Owned OrganizationSupportive and Collaborative Work EnvironmentConsistent Growth and DevelopmentPrimary...


  • New Berlin, Wisconsin, United States IEWC US Full time

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in providing exceptional support to IEWC customers. Reporting to the Customer Service Team Lead, this position is responsible for managing customer orders, presale inquiries, and post-sale transactions. The ideal candidate will possess excellent communication skills, order...


  • New Berlin, Wisconsin, United States IEWC US Full time

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in delivering exceptional support to IEWC customers. Reporting to the Customer Service Team Lead, this position is responsible for managing customer orders, presale inquiries, and post-sale transactions. The ideal candidate will possess excellent communication skills, order...


  • New Berlin, Wisconsin, United States Process Retail Group Full time

    **About Process Retail Group**We are a dynamic and growing company that partners with top brands and retailers in various industries. Our mission is to deliver exceptional customer experiences through innovative retail marketing and merchandising solutions.**Job Summary**We are seeking a highly motivated and customer-focused Retail Account Manager to join...


  • New Berlin, Wisconsin, United States Trulite Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trulite. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to customer...


  • New Berlin, Wisconsin, United States EcoShield Pest Solutions Full time

    About EcoShield Pest SolutionsWe are a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding our customers' expectations.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...


  • New Berlin, Wisconsin, United States Akrit Commerical Refrigeration Full time

    Job OverviewAt Akrit Commercial Refrigeration, we're seeking a highly motivated and detail-oriented Dispatcher/Customer Service Representative to join our team. As a key member of our service team, you'll play a crucial role in scheduling and dispatching service calls while supporting various office tasks like data entry, customer follow-ups, billing...


  • New Berlin, Wisconsin, United States Trulite Glass & Aluminum Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trulite Glass & Aluminum Solutions.Key ResponsibilitiesProvide exceptional customer service support to our clients through various communication channels.Analyze and verify the accuracy of customer orders in a timely manner.Initiate and...


  • New Berlin, Wisconsin, United States Process Retail Group Full time

    About Process Retail GroupWe're a dynamic company that partners with top brands and retailers in consumer electronics, sporting goods, grocery, and luxury. Our mission is to deliver custom, point-of-purchase, retail marketing and merchandising program solutions that help our clients succeed in the marketplace.Job SummaryWe're seeking a customer-oriented...


  • New Berlin, Wisconsin, United States Dynatect Manufacturing Inc Full time

    Customer Service Assistant - $1,000 HIRING BONUSJob Category: Commercial ServicesRequisition Number: CUSTO01104Job OverviewThe Customer Service Assistant plays a crucial role in managing inquiries and directing them to the appropriate personnel or email systems. This position involves welcoming visitors and notifying relevant staff of their arrival,...


  • New Berlin, Wisconsin, United States National Guard Employment Network Full time

    National Guard Employment Network **Job Title:** Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at our New Berlin, WI location. As a Customer Service Representative, you will be responsible for providing exceptional customer service, working collaboratively in a team...


  • New Berlin, Wisconsin, United States Process Retail Group Full time

    Company OverviewProcess Retail GroupWe are a dynamic and expanding organization that collaborates with leading brands and retailers across various sectors, including consumer electronics, sporting goods, grocery, and luxury markets. Our expertise lies in providing tailored, point-of-purchase retail marketing and merchandising solutions that empower our...


  • New Berlin, Wisconsin, United States Domino's Franchise Full time

    **Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.**Key Responsibilities:**Provide quality customer...


  • New Berlin, Wisconsin, United States Waukesha State Bank Company Full time

    Job Title: Customer Service RepresentativeWaukesha State Bank is seeking a Customer Service Representative to join our team in New Berlin, WI. As a Customer Service Representative, you will be responsible for delivering exceptional customer service while managing transactions with accuracy and professionalism.Job Requirements:Provide personalized banking...