Lead Clerk

2 weeks ago


New Berlin, Wisconsin, United States Kroger Full time
{"title": "Customer Service and Sales Associate", "description": "Key Responsibilities

As a Customer Service and Sales Associate, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return.

Key Performance Indicators
  • Assist management in achieving sales and profit goals established for the department.
  • Monitor and control all established quality assurance standards.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Functions

You will be responsible for:

  • Creating an environment that enables customers to feel welcome, important, and appreciated.
  • Gaining and maintaining knowledge of products sold within the department.
  • Responding to questions and making suggestions about products.
  • Offering product samples to help customers discover new items or products they inquire about.
  • Informing customers of cheese specials.
  • Training and coaching associates within the department.
  • Providing customers with fresh products that they have ordered.
  • Measuring, preparing, and mixing ingredients according to recipe.
  • Adequately preparing, packaging, labeling, and inventorying ingredients.
  • Checking product quality to ensure freshness.
  • Labeling, stocking, and inventorying department merchandise.
  • Reporting product ordering/shipping discrepancies to the department manager.
  • Displaying a positive attitude.
  • Understanding the store's layout and being able to locate products when requested by customers.
  • Staying current with present, future, seasonal, and special ads.
  • Maintaining an awareness of inventory/stocking conditions and noting any discrepancies in inventory.
  • Adhering to all food safety regulations and guidelines.
  • Ensuring proper temperatures in cases and coolers are maintained.
  • Reinforcing safety programs by complying with safety procedures.
  • Practicing preventive maintenance by properly inspecting equipment.
  • Notifying management of customer or employee accidents.
  • Reporting all safety risks, issues, and illegal activity.
Requirements

To be successful in this role, you will need:

  • A current food handlers permit once employed.
  • Effective communication skills.
  • Knowledge of basic math.
Preferred Qualifications

We are looking for candidates with:

  • A high school diploma or equivalent.
  • Retail experience.
  • Knowledge of a second language: speaking, reading, and/or writing.
"}

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