Insurance Customer Service Representative

2 days ago


Gates Mills, Ohio, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.

Key Responsibilities:
  • Assist customers with their insurance needs and provide timely and accurate responses to inquiries
  • Process insurance policy changes and updates, ensuring accuracy and compliance with company policies
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a professional and courteous manner
  • Maintain accurate and organized customer files, ensuring confidentiality and security of sensitive information
  • Prepare and process insurance quotes and applications, collaborating with team members to ensure timely and accurate completion
  • Collaborate with team members to achieve office goals, promoting a positive and collaborative work environment
  • Stay updated on insurance industry trends and regulations, applying knowledge to improve customer service and policy processing
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Excellent communication and customer service skills, with ability to work in a fast-paced environment
  • Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office and other software applications, with ability to learn new systems and technologies


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