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House Manager

2 months ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Title: House Manager

We are seeking a highly skilled and customer-focused House Manager to join our team at Penn Live Arts. As a key member of our Guest Services team, you will be responsible for ensuring a safe, relaxed, and pleasant experience for our audiences, patrons, artists, and clients during all events.

Key Responsibilities:
  • Oversee Guest Services staff, providing clear direction and guidance, and lead pre-event FOH staff meetings to provide relevant information relating to the event(s).
  • Help to resolve potential guest seating problems in coordination with the Box Office.
  • Accommodate guests with accessibility needs as they may arise.
  • Communicate with backstage/stage managers to ensure the needs of the production and/or event are balanced with the needs of patrons.
  • Coordinate with Artist's or Client's staff regarding merchandise sales and oversee merchandise reconciliation at the end of the event.
  • Remain aware of the theater audiences throughout the event to respond appropriately and in a timely way to any issue or emergency that may arise.
  • Communicate with Production and/or Facilities staff to relay concerns relating to climate control, maintenance needs, and safety concerns in the venue.
  • Communicate with Housekeeping and/or Facilities staff to ensure the venue is clean and stocked prior to, during, and after performances.
  • Accurately record start, end, and intermission timings of performances and count event attendance; sign out FOH staff.
  • Generate and distribute performance reports with accurate accounts of the event and any pertinent details.
  • Ensure all guests have exited the venue and/or building and that all theatre doors are secured prior to signing out.
  • Uphold any University mandated COVID protocols for Guest Services and audiences alike.
  • Other duties as assigned by the Associate Director of Guest Services or Event Lead on duty.
Requirements:
  • A minimum of two years related experience in a supervisory role or equivalent combination of education, professional training, or experience.
  • Top-notch customer service skills and the ability to work with audiences, patrons, artists, and clients in a gracious and respectful manner.
  • The ability to problem-solve under pressure and clearly communicate instructions and needs.
  • Prior FOH experience in a busy theatrical environment is preferred.
Work Environment:

The House Manager will routinely be exposed to large crowds in an indoor capacity. Visual environment will include changes from high to low lighting levels frequently and quickly. Noise levels can range from high volume theatrical sound to very quiet, whisper levels. The House Manager must anticipate and be sensitive to all lighting & sound scenarios. The House Manager will be required to navigate all areas quickly, including stairs, slopes, elevators, hallways, and lobbies.

PLA events will primarily take place at the Annenberg Center for the Performing Arts, but there will be off-site shifts, as well. House Managers may also oversee concurrent events at the same venue. Availability to work a varied schedule including daytime, evenings, weekends, holidays as performance and event schedule requires.

We encourage all applicants with a unique perspective to apply, including students, artists, working professionals, career changers, and so forth. We are committed to diversity in all areas both on stage and in Guest Services.

Ability to stand/walk for long periods of time.