Helpdesk Technician I
3 days ago
We are seeking a highly skilled and motivated Helpdesk Technician I to join our team at Stefanini Group. As a Helpdesk Technician I, you will be responsible for providing technical end-user support via telephone, email, or web chat. You will also be responsible for providing restorative or maintenance actions to resolve end-user problems, responding to end-user problems based on standard procedures, and tracking incidents and calls accurately.
Key Responsibilities- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Track incidents and calls accurately, including entering data into the database timely and accurately.
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
Based on Experience
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