Helpdesk Technician I

3 days ago


Detroit, Michigan, United States Stefanini Group Full time
Job Summary

We are seeking a highly skilled and motivated Helpdesk Technician I to join our team at Stefanini Group. As a Helpdesk Technician I, you will be responsible for providing technical end-user support via telephone, email, or web chat. You will also be responsible for providing restorative or maintenance actions to resolve end-user problems, responding to end-user problems based on standard procedures, and tracking incidents and calls accurately.

Key Responsibilities
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Track incidents and calls accurately, including entering data into the database timely and accurately.
Requirements
  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.
Pay Range

Based on Experience



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