Customer Service Representative

1 week ago


Marquand, Missouri, United States Protective Insurance Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Protective Insurance. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling claims and inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound calls and respond to customer inquiries in a timely and professional manner
  • Process claims and resolve issues in a fair and efficient manner
  • Provide accurate and timely information to customers regarding their claims and policies
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Two years of prior customer service experience
  • Prior call center experience preferred
  • Excellent written and oral communication skills
  • Proficient use of Microsoft Office Suite
  • Strong attention to detail

Benefits:

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Equal Opportunity Employer:

Protective Insurance is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming work environment that values diversity and promotes equal opportunities for all employees.



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