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Customer Service Supervisor

2 months ago

South Lake Tahoe, California, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our Customer Service & E-Commerce programs, you will play a critical role in driving safety, quality, and customer satisfaction in our stores.

Key Responsibilities
  • Customer Experience: Deliver outstanding customer service and hold team members accountable for meeting high standards.
  • Process Management: Establish clear expectations for balancing in-store customer service and online order completion, and monitor customer flow to assign tasks effectively.
  • Team Leadership: Develop, coach, and mentor team members to sustain a high-performing team and minimize turnover.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
  • Compliance: Ensure adherence to regulatory rules and standards, and maintain a clean and secure work environment.
Requirements
  • 12+ months retail experience
  • Ability to lift 50 lbs and work in a fast-paced environment
  • Strong analysis skills and ability to root cause underperformance
  • Excellent interpersonal and customer relationship skills
What We Offer

As a Customer Service Supervisor at Whole Foods Market, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and team development. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.