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Table Games Supervisor
1 month ago
We are seeking a highly skilled and experienced Table Games Supervisor to join our team at Bally's Dover Casino Resort. As a key member of our Casino Operations department, you will be responsible for overseeing the daily management of a designated shift, ensuring the smooth operation of our Table Games and Slots operations.
Key Responsibilities- Supervise staff and manage the overall daily operation of a designated shift, including game protection and customer service.
- Coordinate with management to ensure scheduling meets guest satisfaction standards.
- Provide exceptional customer service, ensuring that all team members adhere to department and company standards.
- Monitor chips and cash transactions, ensuring accurate payouts to customers.
- Verify table inventories and manage table limits effectively.
- Assist with team member feedback, suggestions, complaints, and grievances.
- Ensure compliance with regulatory requirements and report potential issues to management.
- Maintain confidentiality in all departmental and company matters.
To be successful in this role, you will need:
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain accuracy in financial transactions.
- Excellent customer service skills and ability to resolve conflicts.
- Ability to work independently and as part of a team.