Member Service Specialist

1 week ago


Denham Springs, Louisiana, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Specialist to join our team at Sam's Club. As a Member Service Specialist, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.

Key Responsibilities:
  • Provide member service by maintaining a clean and organized sales floor, reviewing member receipts, and acknowledging members.
  • Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
  • Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges.
  • Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
  • Assist with the training of Member Frontline Service associates on company processes and procedures.
Benefits:
  • Competitive pay and performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements:
  • Customer service experience, including operating front-end equipment and working with mobile retail applications
  • Ability to work in a fast-paced environment and provide exceptional member service
  • Strong communication and problem-solving skills

At Sam's Club, we offer a competitive hourly wage range of $16.00 to $23.00, with additional compensation in the form of premiums based on schedule, facility, season, or specific work performed. If you are a motivated and customer-focused individual who is passionate about providing exceptional member service, we encourage you to apply for this exciting opportunity.



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