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HVAC Service Delivery Specialist
7 days ago
About Capital Industries:
Capital Industries is a trusted provider of commercial HVAC services in central Texas, committed to delivering exceptional service and quality craftsmanship. Our team of industry professionals is dedicated to building long-term relationships with clients and vendors.
Job Title:
The Commercial HVAC Service Manager is responsible for overseeing the daily operations of our service department, ensuring efficiency, profitability, and customer satisfaction. This role involves managing a team of service technicians, coordinating service calls, and maintaining strong relationships with clients and vendors.
Main Responsibilities:
- Service Operations: Oversee and coordinate HVAC service operations, ensuring timely and quality service delivery.
- Team Leadership: Recruit, train, mentor, and manage service technicians, providing guidance and professional development opportunities.
- Customer Relations: Serve as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
- Scheduling & Dispatching: Develop and manage service schedules, ensuring optimal technician utilization and rapid response times.
- Quality Control: Implement and enforce quality standards to ensure work is completed efficiently and to industry standards.
- Budget & Financial Management: Monitor service department performance, control costs, and develop strategies to increase revenue.
