HVAC Service Department Lead

6 days ago

Cedar Park, Texas, United States Capital Industries, LLC. Full time

About Capital Industries:

As a commercial HVAC service provider in Austin, Texas, Capital Industries delivers top-notch services to complex mechanical projects throughout central Texas. Our team of industry experts prioritizes long-term relationships and high-quality craftsmanship.

Job Overview:

The Commercial HVAC Service Manager is responsible for overseeing the daily operations of the service department, ensuring efficiency, profitability, and customer satisfaction. This role includes managing a team of service technicians, coordinating service calls, and maintaining strong relationships with clients and vendors.

Main Responsibilities:

  • Service Operations Management: Coordinate HVAC service operations to ensure timely and quality service delivery.
  • Team Leadership: Recruit, train, mentor, and manage service technicians, providing guidance and professional development opportunities.
  • Customer Relations: Serve as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
  • Scheduling & Dispatching: Develop and manage service schedules to optimize technician utilization and rapid response times.
  • Quality Control: Implement and enforce quality standards to ensure work is completed efficiently and to industry standards.
  • Budget & Financial Management: Monitor service department performance and develop strategies to increase revenue.
  • Vendor & Supplier Coordination: Work with vendors and suppliers to ensure availability of parts, tools, and equipment.
  • Compliance & Safety: Ensure all service work adheres to safety regulations, company policies, and industry standards.
  • Technology & Process Improvement: Identify and implement process improvements, including the use of new technologies to enhance service efficiency.

Qualifications & Experience:

  • Minimum of 5-7 years of experience in commercial HVAC service management.
  • Strong knowledge of commercial HVAC systems, specifically large chillers, boilers, VRF systems is required.
  • Proven leadership experience, with the ability to manage and motivate a team.
  • Excellent communication and customer service skills.
  • Experience with service scheduling, budgeting, and operational efficiency.
  • Proficiency in service management software and Microsoft Office Suite.
  • Understanding of industry safety regulations and compliance requirements.
  • Valid driver's license and ability to travel as needed.

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