Service Manager

3 days ago


Anoka, Minnesota, United States Colonial Chevrolet of Acton Full time
About Colonial Chevrolet of Acton

We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Colonial Chevrolet of Acton is critical to its success. Our promise is to deliver award-winning service and value that our community has come to expect from us.

Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • Life Insurance
  • Paid Training
  • Paid Time Off
  • Discounts on Products and Services
Responsibilities
  • Oversee service orders and flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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