Service Operations Manager

3 weeks ago


Byron Center, Michigan, United States M&K Truck Centers Full time
Job Overview

M&K Truck Centers is seeking a highly skilled Service Manager to lead our Service Department. As a key member of our team, you will be responsible for coordinating and overseeing the daily activities of the Service Department, ensuring efficient and profitable operations.

The ideal candidate will have a strong background in business management, excellent interpersonal skills, and experience in a heavy-duty dealership environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Develop and implement strategies to achieve departmental goals and objectives.
  • Lead and manage a team of service staff, providing guidance, coaching, and performance evaluations.
  • Prepare and administer the annual operating budget for the Service Department.
  • Monitor and control departmental performance using reports, tracking systems, and surveys.
  • Collaborate with the COO and Director of Service to achieve assigned goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints promptly and professionally.
  • Establish and maintain 24-hour follow-up with customers to confirm satisfaction with the service experience.
Requirements
  • Bachelor's Degree in Business Management or related field.
  • Five years of related experience and/or training required.
  • Strong interpersonal skills and experience in a heavy-duty dealership environment preferred.
  • CDL preferred; must meet company insurability standards.


  • Byron Center, Michigan, United States Martin Transportation Systems Full time

    Job SummaryMartin Transportation Systems is seeking a highly skilled Transportation Supervisor to oversee dispatch staff and manage drivers on dedicated routes. The ideal candidate will possess excellent communication and computer skills, with the ability to multitask and thrive in a fast-paced environment.Key Responsibilities:Coordinate with management to...

  • Operations Manager

    4 weeks ago


    Byron Center, Michigan, United States M&K Construction Supply LLC Full time

    Job SummaryWe are seeking a skilled Operations Manager to join our team at M&K Construction Supply LLC. As a key member of our operations team, you will be responsible for ensuring the smooth flow of communication and logistics within our organization.Key Responsibilities* Receive and respond to emergency and non-emergency calls in a timely and professional...


  • Byron Center, Michigan, United States Clark's White Glove Delivery Full time

    Warehouse Manager Opportunity at Clark's White Glove DeliveryWe are seeking a highly skilled and experienced Warehouse Manager to join our team at Clark's White Glove Delivery in Grand Rapids. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse, ensuring efficient and effective logistics and...


  • Byron Center, Michigan, United States SpartanNash Full time

    Job Title Overview:We are seeking an exceptional Convenience Store Operations Manager to lead our retail store operations, ensuring seamless execution of our business strategies while maintaining exceptional customer experiences. This role is ideal for a results-driven leader with a passion for retail management, who can foster a positive work environment...


  • Byron Center, Michigan, United States U-Haul Full time

    We are seeking an experienced and skilled Lead Operations Manager to join our team at U-Haul in Byron Center, Michigan. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our center. If you have a passion for leadership and a drive to deliver exceptional customer service, we want to hear from...


  • Byron Center, Michigan, United States People Driven Technology, Inc Full time

    Job DescriptionAt People Driven Technology, Inc, we're seeking a skilled Managed Services Network Engineer to join our team. As a key member of our managed services team, you'll be responsible for the management and troubleshooting of network solutions for multiple clients. This role requires expertise in routing, switching, firewall configuration, VPN, and...


  • Byron Center, Michigan, United States Family Fare Full time

    Job Summary:This role is responsible for leading the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.Key Responsibilities:Be responsible to order and maintain inventory in your...


  • Byron Center, Michigan, United States SpartanNash Full time

    Job Summary:This role is responsible for leading the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.Key Responsibilities:Manage inventory control procedures to ensure product...

  • Network Engineer

    4 weeks ago


    Byron Center, Michigan, United States People Driven Technology, Inc Full time

    Job OverviewAt People Driven Technology, Inc, we're seeking a highly skilled Network Engineer to join our Managed Services team. As a key member of our team, you'll be responsible for the management and troubleshooting of network solutions for multiple clients. Your expertise in routing, switching, firewall configuration, VPN, and other networking...

  • Network Engineer

    4 weeks ago


    Byron Center, Michigan, United States People Driven Technology, Inc Full time

    Job SummaryWe are seeking a highly skilled Network Engineer to join our Managed Services team at People Driven Technology, Inc. As a Network Engineer, you will be responsible for the management and troubleshooting of network solutions for multiple clients.Key ResponsibilitiesManage and troubleshoot network solutions for multiple clientsEnsure all managed...

  • Night Stock Lead

    3 weeks ago


    Byron Center, Michigan, United States SpartanNash Full time

    Job SummaryThis role is responsible for leading the day-to-day activities of the department operations in a retail store, ensuring associates are trained, the department is fully staffed, and operating at company standards and meeting all company goals and key performance indicators.Key ResponsibilitiesOrder and maintain inventory in the department,...

  • Night Stock Lead

    4 weeks ago


    Byron Center, Michigan, United States Family Fare Full time

    Job SummaryThis role is responsible for leading the day-to-day activities of the department operations in a retail store, ensuring associates are trained, the department is fully staffed, and operating at company standards and meeting all company goals and key performance indicators.Key ResponsibilitiesManage inventory control procedures, including proper...


  • Byron Center, Michigan, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional results through innovative solutions and a customer-focused approach. As a key member of our team, you'll play a vital role in driving sales and profit growth in our Quick Stop locations. Your leadership skills and ability to motivate and direct associates will be essential in achieving our...

  • Operations Supervisor

    4 weeks ago


    Byron Center, Michigan, United States SpartanNash Full time

    Job Summary: We are seeking a skilled Operations Supervisor to oversee the day-to-day activities of our warehouse department. This role is responsible for supervising Associates, ensuring productivity, accuracy, and excellent customer service, while maintaining a safe work environment.Key Responsibilities:Supervise warehouse department activities, including...


  • Byron Center, Michigan, United States M&K Construction Supply LLC Full time

    We are seeking a skilled Dispatch Manager to join our team at M&K Construction Supply LLC. The ideal candidate will be responsible for receiving and dispatching orders for products or deliveries, prioritizing calls according to urgency and importance, and providing field units with information about orders, traffic, obstacles, and requirements.Key...


  • Byron Center, Michigan, United States Pace Transportation Services Full time

    About Us:Pace Transportation Services is a leading provider of trailer equipment, offering a diverse range of high-quality products to meet the needs of our customers. We pride ourselves on our innovative solutions and exceptional customer service.Job Overview:We are seeking a highly skilled and experienced Director of Leasing to oversee our leasing...


  • Byron Center, Michigan, United States Pace Transportation Services Full time

    Job Overview: We are seeking a highly skilled and experienced Director of Leasing to oversee our leasing operations in the yard spotter and trailer sector. The Director of Leasing will be responsible for developing and executing leasing strategies, managing leasing operations, and driving revenue growth through effective leasing initiatives.Key...

  • Assistant Manager

    4 weeks ago


    Byron Center, Michigan, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and beautiful.Job SummaryWe're seeking an experienced Assistant Manager to join our team at our Byron Center, MI store. As a key member of our...

  • Operations Supervisor

    4 weeks ago


    Byron Center, Michigan, United States SpartanNash Full time

    Job SummaryThis role is responsible for supervising the day-to-day activities within the assigned warehouse department, primarily order selection. The successful candidate will assign work to distribution associates, ensure productivity, accuracy, excellent customer service, safe work environment, and efficient operations.Key ResponsibilitiesSupervise...

  • Operations Supervisor

    4 weeks ago


    Byron Center, Michigan, United States SpartanNash Full time

    Job SummaryThis role is responsible for supervising the day-to-day warehouse department activities within assigned areas, primarily order selection. The successful candidate will assign work to distribution associates and ensure productivity, accuracy, excellent customer service, safe work environment, and efficient operations.Key ResponsibilitiesSupervise...