Luxury Client Experience Specialist

3 days ago


Dayton, Ohio, United States James Free Jewelers Full time
About James Free Jewelers

We are a luxury jeweler committed to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in elevating our clienteling capabilities and fostering strong relationships with our clients.

Job Description

The Luxury Client Experience Specialist is responsible for driving clienteling initiatives across all stores, focusing on building lasting connections with our customers and enhancing their overall experience. This role requires a unique blend of skills, including strong communication and interpersonal abilities, as well as data-driven decision making.

Key Responsibilities
  • Mobilize and inspire a community of clienteling experts/ambassadors to elevate our client bonding efforts and enhance the offered experience
  • Develop and ensure a consistent clienteling routine in all stores
  • Train associates on our CRM system
  • Track store performance and meet with management on deliverables
  • Support special store events to drive event traffic and boost client engagement
  • Verify accurate contact information is captured in our ARMS software program
  • Notify associates about inactive clients through multi-channel reminders to renew interest in our brand
Requirements
  • Previous retail experience, preferably in a luxury setting
  • Strong understanding of luxury business, customers, competitors, and products
  • Data-driven approach to decision making
  • Excellent client focus and relationship-building skills
  • Ability to manage teams and lead by example
  • Problem-solving, proactivity, and empathy are essential
  • Passion for luxury and creative culture
  • Attention to detail, organization, and professionalism
  • Effective communication and interpersonal skills
What We Offer
  • A competitive salary range of $65,000 - $85,000 per annum, depending on experience
  • 401K plan, health insurance, dental coverage, and other benefits
  • A dynamic work environment that values teamwork and professional growth


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