Fitness Customer Experience Specialist

1 week ago


Dayton, Ohio, United States Planet Fitness Inc. Full time

At Planet Fitness Inc., we're committed to creating a Judgement Free Zone for our members. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service and fostering a positive member experience.

About the Role

We're seeking a motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you'll be responsible for:

  • Greeting members, prospective members, and guests with a friendly and welcoming demeanor
  • Providing superior customer service through phone calls, in-person interactions, and email communication
  • Handling front desk activities, including checking members into the system, new member sign-ups, and facilitating account updates
  • Responding to member questions and concerns in a timely and professional manner
Requirements

To succeed in this role, you'll need:

  • A customer service background or equivalent experience
  • Basic computer proficiency
  • A passion for fitness and health
  • An upbeat and positive attitude
  • Punctuality and reliability
  • Exceptional customer service skills, including strong listening and problem-solving abilities
  • Diplomacy and effective communication skills
Physical Demands

The physical demands of this role include:

  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Occasional lifting up to 50 lbs
Compensation

This position offers a competitive hourly rate of $11.00 per hour.

Equal Opportunity Employer

Planet Fitness Inc. is an equal opportunity employer and welcomes applications from all qualified candidates.

We're a dynamic and growing company that values our employees' contributions to our mission. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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