Fitness Customer Experience Specialist
1 week ago
At Planet Fitness Inc., we're committed to creating a Judgement Free Zone for our members. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service and fostering a positive member experience.
About the RoleWe're seeking a motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you'll be responsible for:
- Greeting members, prospective members, and guests with a friendly and welcoming demeanor
- Providing superior customer service through phone calls, in-person interactions, and email communication
- Handling front desk activities, including checking members into the system, new member sign-ups, and facilitating account updates
- Responding to member questions and concerns in a timely and professional manner
To succeed in this role, you'll need:
- A customer service background or equivalent experience
- Basic computer proficiency
- A passion for fitness and health
- An upbeat and positive attitude
- Punctuality and reliability
- Exceptional customer service skills, including strong listening and problem-solving abilities
- Diplomacy and effective communication skills
The physical demands of this role include:
- Continual standing and walking during shift
- Continual talking in person or on the phone during shift
- Occasional lifting up to 50 lbs
This position offers a competitive hourly rate of $11.00 per hour.
Equal Opportunity EmployerPlanet Fitness Inc. is an equal opportunity employer and welcomes applications from all qualified candidates.
We're a dynamic and growing company that values our employees' contributions to our mission. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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