Field Service Technician III

1 week ago

San Jose, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the electric vehicle industry. We're on a mission to keep the world adventurous forever, and we're looking for talented individuals to join our team.

Job Summary

The Field Service Technician III will play a critical role in delivering exceptional customer experiences at our service locations. As a key member of our team, you'll be responsible for providing top-notch technical support, collaborating with internal partners, and driving continuous improvement initiatives.

Key Responsibilities
  • Support pre-production vehicle builds, including assisting cross-functional teams
  • Travel to locations to support service needs, including production plants
  • Operate remotely until local service centers open, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
  • Assist or support vehicle repairs in non-service center settings
  • Conduct road tests to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting
  • Work with a collaborative attitude and team spirit in a dynamic environment
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • 5+ years' experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating laptops or computers in a Windows or Mac environment
  • Basic knowledge of diagnosis and workflows
  • Able to read electrical schematics
  • Limited diagnostic exposure
  • Understanding of high voltage and low voltage electricity
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Ability to diagnose and explain basic vehicle electronic communications
  • Ability to drive non-commercial trucks and trailers preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
Benefits

Rivian offers a comprehensive benefits package, including medical/Rx, dental, and vision insurance, as well as a competitive salary range of $32.51-$36.12 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).

We're an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, or characteristics protected by law.

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