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Customer Service Representative

2 months ago

Grand Rapids, Michigan, United States Family Fare Full time
Job Summary

At Family Fare, we're committed to delivering exceptional customer experiences through our team of dedicated professionals. As a Guest Care Associate, you'll play a vital role in providing top-notch service to our guests, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide courteous and efficient customer service in person or by telephone, addressing guest inquiries and resolving issues in a timely and professional manner.
  • Operate cash registers and assist guests with self-checkouts, handling a variety of products and financial transactions, including cash, checks, credit cards, and food stamps.
  • Maintain a clean and well-stocked department, adhering to Company safety and sanitation procedures and standards.
  • Communicate Company programs, in-store specials, and coupons to customers, modeling high standards of service to achieve a customer-oriented store.
  • Notify department leads or managers of any issues with pricing, cash registers, or other concerns.
Requirements
  • High school diploma or GED (required)
  • One year of prior retail or related experience preferred
  • Good verbal communication skills, ability to interact politely and effectively with customers
  • Good customer service and organizational skills, detail-oriented
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.