Customer Success Field Manager

7 days ago


Fort Oglethorpe, Georgia, United States Empire Auto Parts, LLC Full time
Job Description:
  • Develop and execute a contact strategy for assigned customers and identified prospects, incorporating phone, email, and face-to-face visits
  • Actively monitor order activity from all assigned customers and communicate competitive and other market information to relevant company individuals as it is learned
  • Fully document all contacts in Empire ERP system and work directly with customer care team to troubleshoot customer service issues as they arise
  • Achieve a NPS of at least 60 for all assigned customers and maintain a return rate across all assigned customers of less than 12%

Estimated Salary: $65,000 - $80,000 per year, depending on experience and qualifications.



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