Marketplace Sales Associate

1 week ago


Knoxville, Tennessee, United States Crowne Plaza Knoxville Full time
Gift Shop Sales Position

Crowne Plaza Knoxville is seeking a detail-oriented and customer-focused individual to fill a Gift Shop Sales position.

  • Competitive Employee Rate at IHG Hotels
  • Free On-Site Parking for Employees
  • Free Employee Meals and Snacks
  • Employee Referral Program and Incentives
  • Discounted KAT Bus Passes for Employees
Key Responsibilities:
  • Direct and manage customer interactions in a professional and courteous manner
  • Utilize switchboard equipment to efficiently direct calls to the appropriate department or extension
  • Assist customers with long-distance calls, internet access, and other technical issues
  • Set up customer wake-up calls and log requests accurately
  • Forward calls to voicemail and take clear and concise messages
  • Manage gift shop inventory, restock coolers and snack items, and maintain a clean and organized store environment
  • Process transactions and handle customer payments in a timely and efficient manner
  • Maximize revenue and cash flow through effective sales techniques and inventory management
  • Complete shift documentation and closing paperwork accurately and on time
  • Obtain approvals and signatures for gift shop purchases and transactions
  • Assist customers in locating items and provide recommendations for purchases
  • Respond to customer inquiries and provide information about hotel services and amenities
  • Stay up-to-date on hotel accommodations and services to provide accurate information to customers
Requirements:
  • Enjoy working in a fast-paced and dynamic environment with varied tasks and responsibilities
  • Enjoy interacting with people and providing excellent customer service


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