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Rooms Controller

2 months ago

Denton, Texas, United States Marriott International Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Rooms Controller to join our team at Marriott International Inc. As a Rooms Controller, you will be responsible for ensuring a seamless guest experience by efficiently assigning rooms, managing check-in and check-out procedures, and providing exceptional customer service.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and check-out procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests have been met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • Ability to stand, sit, or walk for extended periods
  • Ability to enter and locate information using computers and/or POS systems
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Preferred Qualifications
  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: Less than 1 year related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None
About Marriott International Inc

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.