Restaurant Operations Manager
6 days ago
Company Overview: At Chipotle Mexican Grill, we're on a mission to change the face of fast food. We believe that serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives is just the beginning.
Salary: The base pay range for this position is competitive and eligible for digital tips.
About This Role:
The Service Leader plays a critical role in maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. This includes maintaining a clean, organized line with properly functioning line equipment.
In addition to following Chipotle's policies and procedures, key responsibilities include:
- Making sure great tasting, high quality food is served
- Helping to resolve food quality issues
- Supporting food safety which includes hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
- Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
- Understanding and articulating Chipotle's Food With Integrity philosophy
- Having knowledge and experience of cash handling policies and procedures
- Having knowledge of Food Safety and health department matters
- Familiarity with office paperwork
- Ability to speak, write, read, and understand the primary language(s) of the work location
What We Offer:
- Tuition assistance (100% coverage for select degrees or up to $5,250/year)
- Free food (yes, really FREE)
- Medical, dental, and vision insurance
- Digital Tips
- Holiday closures
- Opportunities for advancement (80% of managers started as Crew)
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