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Client Service Representative

2 months ago

Montebello, California, United States Montebello Unified School District Full time
Job Title: Client Service Representative

Montebello Unified School District is seeking a highly skilled and experienced Client Service Representative to join our team. As a key member of our Information Technology department, you will be responsible for providing technical support and first-level problem resolution services for our staff and students.

Key Responsibilities:
  • Provide technical support and first-level problem resolution services for our staff and students
  • Install, configure, and troubleshoot hardware, software, and network connectivity issues
  • Train users on the operation and use of technology and related equipment and software
  • Assist users in generating standard reports from enterprise applications
  • Diagnose hardware malfunctions and replace components, as well as perform other minor maintenance and repair
  • Establish user customer accounts, network addresses, and access privileges for various computer systems in accordance with established policy and criteria
Requirements:
  • High school diploma or equivalent required; bachelor's degree in computer science or related field preferred
  • Three years of progressive experience in technology support, with emphasis in network, hardware, and software support
  • Knowledge of computer hardware, software, and network operating systems
  • Ability to troubleshoot, diagnose, and resolve complex and ambiguous technology problems and failures
  • Excellent communication and customer service skills
Working Conditions:

The ideal candidate will have a strong background in technology support and excellent communication and customer service skills. The ability to work independently and as part of a team is essential. The selected candidate will be required to work in a fast-paced environment and be able to prioritize tasks effectively.

Montebello Unified School District is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.