Cybersecurity Leader

4 weeks ago


Plano, Texas, United States Palo Alto Networks Full time
Job Description

Palo Alto Networks is seeking a highly skilled Cybersecurity Leader to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer support and ensuring the success of our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and implement training programs to enhance technical skills
  • Manage and prioritize case inflow, backlogs, and updates

Requirements:

  • 10+ years of experience in enterprise support and service delivery
  • Prior management experience leading a team of technical support engineers
  • Technical experience in the Network Security Industry
  • Knowledge of Network Security (Routers, Switches, firewalls, VPN routers)

About Us:

Palo Alto Networks is a leader in the cybersecurity industry, dedicated to providing innovative solutions to protect our digital way of life. We are committed to providing a diverse and inclusive work environment, where all employees feel valued and empowered to succeed.



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