Cybersecurity Leader
4 weeks ago
Palo Alto Networks is seeking a highly skilled Cybersecurity Leader to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer support and ensuring the success of our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and implement training programs to enhance technical skills
- Manage and prioritize case inflow, backlogs, and updates
Requirements:
- 10+ years of experience in enterprise support and service delivery
- Prior management experience leading a team of technical support engineers
- Technical experience in the Network Security Industry
- Knowledge of Network Security (Routers, Switches, firewalls, VPN routers)
About Us:
Palo Alto Networks is a leader in the cybersecurity industry, dedicated to providing innovative solutions to protect our digital way of life. We are committed to providing a diverse and inclusive work environment, where all employees feel valued and empowered to succeed.
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