Food Recovery Operations Manager

3 days ago

Newton Center, Massachusetts, United States SPOONFULS INC Full time

SPOONFULS INC is seeking a highly skilled Food Recovery Operations Manager to lead the strategic growth and development of our food recovery program. With a focus on scaling our existing core food recovery program and identifying new opportunities, this leadership position will be critical in driving the success of our organization.

Job Summary:

  • Lead the development and implementation of strategies to drive program growth and expansion.
  • Manage a team of program staff to ensure efficient and effective program operations.
  • Collaborate with cross-functional teams to ensure alignment with organizational goals and objectives.

Responsibilities:

Food Recovery Program Team Management
  • Oversee Spoonfuls' signature food recovery program across Massachusetts by managing the Food Recovery Program Team leadership; supervising day-to-day food recovery operations; and monitoring and supporting the development and implementation of efficient and improved processes and program model and delivery.
  • Suggest and oversee the implementation of best practices for stakeholder management, partnership development, data collection, logistics and optimization, service delivery, and productivity, delegating tasks effectively and ensuring team leadership is clear on expectations and timelines for new practices to ensure scale of food recovery program and reach.
  • Meet with the Food Recovery Program team regularly; maintain an understanding and working knowledge of current beneficiary waiting list, current vendor partners, current service area, current routes and logistics, and food recovery staff.
  • Establish key performance indicators, broken down by weekly, monthly, daily targets etc. to track program progress and performance throughout the year and adjust program delivery as needed (i.e. Pounds rescued, people served, new partner relationships developed, etc.) to meet targets.
  • Conduct biannual reviews of program staff, working to encourage maximum retention, performance and dedication.
Change Management
  • Take the lead on planning the organization's programmatic expansion activities outside of Massachusetts food recovery, including interstate expansion of the food recovery program, new investments and M&A opportunities, new program delivery fee-for-service models, and other programmatic initiatives detailed in the strategic plan.
  • Lead change management efforts across the program team and work collaboratively with other departments as Spoonfuls continues to grow, ensuring smooth transitions when project goals and outcomes impact program processes, systems, or teams.
  • Lead the development and management of new initiatives to encourage better results from current and prospective partners, in order to continue to expand Spoonfuls' geographic footprint of its signature food recovery program.
  • Create and support a culture of continued education for all Program Team members, in close coordination with Director of Programs and Staff Managers.
  • In the midst of change and growth, establish and/or uphold policies that promote company culture, vision, and values.
Strategic Planning and Leadership
  • Contribute to setting organizational goals and programmatic objectives aligned with those goals and the organization's vision for strategic growth; set specific targets for the program that serve to meet organizational goals.
  • Design and implement program strategies, plans and procedures to ensure the continued growth, stability and solvency of the department.
  • Act as a strategic partner and sounding board to the Senior Leadership Team, ensuring alignment between goals, strategies, and priorities, and activities on an ongoing basis.
  • Provide highly skilled and collaborative decision-making and leadership expertise to ensure organizational and programmatic integrity, quality of program services, and progress towards organizational goals and vision.
  • Provide visibility to the CEO on all programmatic initiatives, improvements, challenges, and wins.
Budget & Resource and Asset Management:
  • Establish sustainable insurance controls and practices that set Spoonfuls up for success in the areas of safety, training, risk management, and loss prevention.
  • Work closely with the Food Recovery Program team leadership to responsibly manage organizational assets and risk mitigation across program team; lead activities and strategy for asset loss prevention, accident prevention and employee and fleet safety initiatives.
  • Manage the budgeting process annually for the department, driving initiatives to streamline systems, improve resource utilization, audit system and vendor costs and performance, and reduce costs where possible.
  • Track expenses and monitor project budgets; ensure that program operations stay within budget and that resources are allocated the most effectively to support, and not hinder, programmatic impact.
  • Assist the finance and grants team with the development of project budgets as needed and ensure programmatic activities align with grant and program budgets; and contribute to grant reporting, particularly in the area of programmatic impact, as needed.
Process Improvement and Performance Monitoring
  • Conduct regular audits and evaluations of operational procedures to ensure continued compliance with industry regulations, health and safety standards, regulatory requirements regarding food and transportation safety, and internal policies.
  • Conduct regular and periodic data reviews and evaluations of programs to evaluate program service and impact and ensure continuous improvement and learnings for future projects.
  • Identify operational risks and implement mitigation strategies.
  • Assist in handling crises that impact functions, including supply chain disruptions, production issues, or regulatory changes and develop contingency plans and manage organizational responses to unforeseen challenges with program delivery.
  • Oversee the integration of software systems and support the adoption of new technologies that optimize operational workflows.

Salary Range: $120,000 - $150,000 per year

Location: Remote-friendly with occasional travel to Massachusetts

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