Service Team Lead

2 days ago


Baltimore, Maryland, United States Big Lots Full time
Service Lead Job Description

At Big Lots, we're looking for a skilled Service Lead to join our team. As a Service Lead, you'll play a critical role in ensuring exceptional customer service and front-end operational standards are met.

Key Responsibilities:
  1. Lead and supervise the Service Team in cashiering, front-end, and recovery functions.
  2. Provide feedback to store leadership on team performance.
  3. Ensure customer service standards, front-end operations, and program compliance are met.
  4. Serve as primary Manager on Duty, opening and closing the store when scheduled.
  5. Maintain, supervise, and comply with the Hazardous Waste program.
Requirements:
  1. High School Diploma, GED, or equivalent work experience required.
  2. Minimum two years retail management experience preferred.
  3. Strong decision-making, problem resolution, and interpersonal skills required.
  4. Ability to lift, carry, push, and pull a minimum of 50 pounds required.
  5. Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.

We are an equal opportunity employer and welcome applications from all qualified candidates. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.



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