Clinical Care Transition Specialist

24 hours ago

Rochester, New York, United States Option Care Health Full time
Job Title: Clinical Care Transition Specialist

Job Summary:

The Clinical Care Transition Specialist is a key member of our team, responsible for ensuring seamless transitions of patients from hospital to home or alternative site infusion care. This role requires a strong understanding of infusion therapy and the ability to educate patients, families, and healthcare professionals about our services.

Key Responsibilities:

  • Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
  • Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
  • Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
  • Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
  • Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
  • Provides hands on, in person education to patients and their caregivers with the goal of timely discharge and therapy independence.
  • Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
  • Responsible for collecting, reviewing and completing pre-admission information and securing related signoff.
  • Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
  • Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
  • Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
  • Reviews the patient's medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
  • Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
  • Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing.
  • Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
  • Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
  • Serves as a point of contact, coordination, and communication with other providers.
  • Makes arrangements for any special medical supplies or appliances to be available.

Requirements:

  • Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
  • Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
  • Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
  • Basic PC skills: able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
  • Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals.
  • Able to plan, organize and make presentations.

Benefits:

  • 401k
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance

Option Care Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional care and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.

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