Winter Fest Operator

4 weeks ago


Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full time

Job Overview

As a Winter Fest Operator at TalentBurst, you will play a key role in creating a unique and engaging experience for the Harvard community and visiting public. Our eight-week seasonal winter event series, WinterFest, features fire pits, music, and outdoor games, including cornhole, ping-pong, and foosball. This year, we are also introducing ice bumper cars as a low-cost ticketed activity.

Responsibilities

  • Provide a welcoming environment for visitors, with a focus on the ice bumper car operation, including crowd flow management, special needs assistance, and general questions.
  • Open and close the operation and warming hut each day, ensuring that all equipment is secure and ready for the next day.
  • Ensure that rules and policies for the use of bumper cars equipment and other amenities are adhered to.
  • Oversee line management, crowd control, and communicate closely with the ticketing sales booth about available rider slots.
  • Perform ice and bumper car safety checks before and after rides.
  • Assist customers safely on and off synthetic ice.
  • Oversee safety and make announcements using a microphone during each ice bumper car ride.
  • Notify Harvard University police and the Common Spaces team in the event of an emergency.
  • Monitor fire pits, occasionally lighting the flames and replenishing wood, with support from Facilities staff and the Cambridge Fire Department.

Qualifications

  • Minimum of five years of customer service experience, with a focus on speaking to customers, answering questions, and offering assistance.
  • Interest in community engagement, event management, and/or recreational sports is preferred but not required.
  • Ability to spend long durations of time outdoors in low temperatures.
  • Ability to lift 50lbs.


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