Winter Event Ambassador

3 weeks ago


Cambridge, Massachusetts, United States ACL Digital Full time

Job Overview

ACL Digital is seeking a skilled Winter Event Ambassador to join our team for the upcoming Plaza WinterFest event series at the Science Center Plaza. As a key member of our team, you will be responsible for creating a welcoming environment for visitors and ensuring a safe and enjoyable experience for all.

Responsibilities

  • Provide exceptional customer service and manage crowd flow to ensure a smooth experience for visitors.
  • Open and close the operation and warming hut each day, ensuring all equipment is secure and ready for the next day.
  • Ensure rules and policies are adhered to, and communicate closely with the ticketing sales booth to manage rider slots.
  • Perform safety checks before and after rides, and assist customers safely on and off synthetic ice.
  • Oversee safety and make announcements using a microphone during each ice bumper car ride.
  • Notify Harvard University police and the Common Spaces team in the event of an emergency.
  • Monitor fire pits, light flames, and replenish wood as needed, with support from Facilities staff and Cambridge Fire Department.

Qualifications

  • Minimum of five years customer service experience required, with a focus on community engagement and event management.
  • Ability to work outdoors in low temperatures and lift 50lbs.

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