Service Advisor

2 months ago


Greenville, South Carolina, United States Ed Morse Automotive Group Full time

Job Summary

We are seeking a skilled Service Advisor to join our team at Ed Morse Automotive Group. As a Service Advisor, you will be the primary contact between the dealership and customers for repair and maintenance service on their vehicles.

Key Responsibilities

  • Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
  • Provide customer satisfaction and maximize dealership sales of parts and service.
  • Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
  • Promptly meet and greet service customers warmly and be the perfect host.
  • Listen to customer's reason(s) for bringing their vehicle to the service department.
  • Offer logical diagnostic services or repairs to satisfy customer's concerns.
  • Provide accurate estimates for all the services or repairs recommended.

Requirements

  • Well-spoken and excellent telephone skills.
  • Positive associate who provides exceptional personalized service to our guests and community.
  • Conduct all business with sincerity, honesty, and genuine concern for customers.
  • Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
  • Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

  • Weekly Pay
  • Uncapped earning potential - Bonuses, Commissions, etc.
  • 401K with company match
  • Competitive Health Benefits including: Medical, Dental, Vision
  • Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
  • Employee Assistance Program
  • Quarterly Wellness Program
  • Vacation Pay
  • Sick Pay
  • Six Paid Holidays each calendar year
  • Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
  • Employee Referral Program - Get rewarded for working with friends
  • Become involved in our community with Ed Morse Cares
  • Unlimited career potential - opportunities in multiple states with over 24 brands
  • Ongoing Education - receive manufacturer and product knowledge training


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