Service Advisor
2 months ago
Job Summary
We are seeking a skilled Service Advisor to join our team at Ed Morse Automotive Group. As a Service Advisor, you will be the primary contact between the dealership and customers for repair and maintenance service on their vehicles.
Key Responsibilities
- Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
- Provide customer satisfaction and maximize dealership sales of parts and service.
- Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level.
- Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
- Promptly meet and greet service customers warmly and be the perfect host.
- Listen to customer's reason(s) for bringing their vehicle to the service department.
- Offer logical diagnostic services or repairs to satisfy customer's concerns.
- Provide accurate estimates for all the services or repairs recommended.
Requirements
- Well-spoken and excellent telephone skills.
- Positive associate who provides exceptional personalized service to our guests and community.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
- Maintain a customer satisfaction rating above zone average.
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
- Weekly Pay
- Uncapped earning potential - Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 24 brands
- Ongoing Education - receive manufacturer and product knowledge training
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