Account Retention Specialist

2 weeks ago


Itasca, Illinois, United States Beltmann Full time
About the Job: We are seeking a highly skilled Customer Service Representative I to join our team at Beltmann. In this role, you will be responsible for maintaining current account profiles, monitoring shipments, and following up with customers to ensure satisfaction. If you have excellent communication skills, a professional attitude, and a customer-sensitive mindset, we encourage you to apply.

Key Responsibilities:
  1. Responsible for customer account retention through proactive problem assessment and solution provision.
  2. Maintain accurate and up-to-date knowledge of tariffs and contract carriage agreements.
  3. Communicate effectively with customers regarding contract, service charges, and special handling requirements.


What You'll Need:
  • An Associate's degree from a two-year college or technical school, or equivalent experience.
  • Three to six months of related experience and/or training, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Office software packages.


Salary Range: $50,000 - $65,000 per year, based on experience.

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