Customer Service Representative
3 weeks ago
Overview:
As a Call Center Agent at Frontwave Credit Union, you will be responsible for delivering exceptional customer service and promoting a full range of financial products and services. Your primary goal will be to assist members with their inquiries and provide them with accurate information about our products and services.
About Frontwave Credit Union:
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. We have grown to 14 branches with 120,000 members and manage over a billion in assets. Our focus is on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life.
Responsibilities:
- Process member requests received via incoming calls.
- Provide information about credit union products, services, accounts, and rate information.
- Perform account research, process account transfers, accept wire transfers and Western Union requests, and forward them to the appropriate personnel for processing.
- Cross-sell credit union products and services to identify and actively seek opportunities to increase household penetration.
Qualifications:
High School Diploma or general education degree (GED). One to two years of experience in a Call Center environment and/or financial institution experience. Salary Range: $18.82-$28.23
Service Excellence Standards:
We strive to be a workforce committed to the following Service Excellence standards: We see it. We own it. We get it done. We ignite positive experiences. We do things right every time. We are collaborators - united, cohesive, and engaged. We innovate and evolve. We create memorable experiences for life. We start with me.
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