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Security Operations Specialist
2 months ago
Job Number
Job Category Loss Prevention & Security
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Conduct thorough patrols across the property; assist guests with access to their accommodations. Monitor surveillance systems, perimeter security alarms, emergency alarms, and fire safety systems. Secure property entrances as necessary. Perform daily inspections for physical hazards. Respond to incidents, contact emergency services, or provide first aid/CPR as needed. Support guests and employees during emergencies. Inform relevant personnel in the event of accidents, disturbances, or other incidents. Mediate conflicts involving guests or employees. Request external assistance when required. Document all security-related incidents through comprehensive reports. Address interruptions and complaints effectively. Resolve safety hazards promptly. Escort any unauthorized individuals from the premises without disrupting operations. Attend to scenes of vehicle incidents or thefts. Use proper codes to request assistance. Complete a daily activity report summarizing Loss Prevention activities. Maintain confidentiality regarding all security-related documents and information; disclose information only to authorized personnel. Conduct investigations and gather necessary evidence. Interview relevant parties as part of the investigation process.
Adhere to all company policies and procedures; report accidents, injuries, and unsafe conditions to management; complete required safety training and certifications; ensure a clean and professional appearance; maintain confidentiality of proprietary information; safeguard company assets. Welcome and acknowledge all guests according to company standards; anticipate and address service needs; assist individuals with disabilities; express genuine appreciation to guests. Communicate clearly and professionally; prepare and review written documents accurately. Foster positive working relationships with colleagues; collaborate to achieve common objectives. Comply with quality assurance standards and expectations. Stand, sit, or walk for extended periods. Some states may have additional licensing or registration requirements for this position. Read and verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery for defects. Utilize computers and/or point of sale systems to access work-related information. Respond promptly to work situations (e.g., run, walk, jog). Lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and heavier objects with assistance. Manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination. Navigate narrow, confined, or elevated spaces. Move over uneven or slippery surfaces, as well as stairs and service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as assigned by supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No prior related experience required.
Supervisory Experience: No supervisory experience required.
License or Certification: None required.
The pay range for this position is $20.00 to $20.00 per hour and includes health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and additional wellness benefits. Benefits may be subject to general eligibility, waiting periods, contributions, and other requirements.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help uphold the promise of Wonderful Hospitality by delivering thoughtful, heartfelt, forward-thinking service that builds upon this living legacy. With a name synonymous with hospitality worldwide, we invite you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands under Marriott International. Be where you can excel, begin your purpose, belong to an exceptional global team, and become the best version of yourself. JW Marriott is part of Marriott International's luxury portfolio, consisting of over 100 beautiful properties in prime cities and distinctive resort locations globally. JW believes our associates come first; if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and founder, J. Willard Marriott. Our hotels offer a unique work experience, fostering a community and camaraderie among a diverse group of colleagues. JW creates opportunities for training, development, recognition, and a place to pursue your passions in a luxury environment focused on holistic well-being. Exceptional guest service begins with how we care for our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can excel, begin your purpose, belong to an exceptional global team, and become the best version of yourself.
